Warranty conditions
Every product in the store HUCUL.if.ua is checked before shipping. We only collaborate with verified craftsmen and workshops from the Hutsul region, who are responsible for the quality of their products. By purchasing from us, you receive an authentic Hutsul product without manufacturing defects.
The warranty obligations are regulated by the Law of Ukraine "On Consumer Rights Protection" and the terms of this page.
- Manufacturing defects in materials
- Separation, tearing of seams during normal use
- Defects in painting and surface finishing
- Structural violations of the product
- Non-compliance of the product with the description on the website
- Mechanical damage caused by the buyer
- Natural wear and tear from prolonged use
- Damage due to improper care
- Damage caused by the carrier (Nova Poshta, Ukrposhta)
- Self-intervention or repair of the product
Be sure to inspect the package and the product directly at the Nova Poshta or Ukrposhta branch before signing the receipt documents.
Check the external appearance of the box or packaging for visible damage, dents, or tears.
Immediately inspect the item — ensure there are no defects, and that the color and completeness match the order.
If you find a defect — take photos of the packaging and the product on the spot, and draw up a report in the presence of the delivery service employee.
Send photos and a description of the defect to uahucul@gmail.com or via messenger — we will resolve the situation quickly.
- Order number or receipt
- Photo or video of the defect
- Description of the problem and date of discovery
- Contact information for feedback
- Free repair or replacement of the part
- Replacement of the product with a similar one
- Refund (if replacement is not possible)
- Partial reimbursement of the cost
