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Rules of exchange or return of goods Print
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For all products purchased online HUTSUL.if.ua, subject to the law of Ukraine "On Protection of Consumers' Rights. To avoid misunderstanding please pay attention to the following specified procedures for procedures for the exchange or return of goods.

When the buyer has the right to return or exchange goods purchased:
According to the laws of Ukraine, there are two cases in which the buyer can return (or exchange) purchased goods:
Goods faulty, has significant shortcomings that make it impossible to use (the fault of the manufacturer or supplier company);
Goods of good quality, but for some reason did not suit the buyer, and the product was not in use, maintained the integrity of the package (seals, etc.) and the current document.

What to do if a defective product?
To begin an assessment conducted by the service center to confirm the presence of significant drawbacks. To do this, at the place of sale of goods write an application for examination and sign the act of taking the goods for examination.
Buyer can return the defective product, if significant deficiencies and having the fault of the manufacturer.
If deficiencies are insignificant, the buyer has the right to free their elimination at the scheduled legislative term.
If the examination found that the defects of goods occurred through the fault of the buyer, he must reimburse the costs associated with the examination. Troubleshooting resulting from misuse, also made by the buyer.

What are the terms of the exchange and return of goods due money?
If the date of purchase of the goods was not more than 14 days and no traces of product operation, preserved the integrity of the packaging, appearance, consumer characteristics, seal, label and all documents received from the seller (checks, warranty card, instruction manual).
If the product has been added gift, it must be returned with the goods. This gift does not have to contain traces of operation must be maintained his appearance, consumer properties, seals and packing factory. If a purchase has been issued regular customer card, it will be canceled.
Do not be exchanged or returned goods belonging to the list referred to in Annex №3 to the CMU number 172 (publications, toys, audio and video tapes, discs for laser reading systems of record, scallops, products for babies, diapers , pacifiers, feeding bottles, etc.).
If at the time of the exchange of similar goods not in sale, the consumer is entitled to: buy any other products that are available, with appropriate recalculation of cost, get money back for the cost of returned goods be exchanged for the same product at the first receipt of the product for sale.
If refund calculations are carried out with the buyer based on the value of the goods at the time of purchase. Money returned no later than 7 days after confirmation of the absence of a breach of warranty by the buyer.

Under what conditions will be refused to replace with a new product?
If the product has been in operation and has a defect or is in an incomplete configuration.
No documents confirming the purchase of goods (or cash receipt) and warranty card for the purchased goods.
Since the purchase took more than 14 days.

What rights should the buyer in case of acquisition of defective goods?
The buyer has the right to demand reduction of the price of the goods.
Has a right of free goods deficiencies in that term.
Has the right to reimbursement for deficiencies product.

What should be done for a refund?
To return money that was spent on the purchase of defective goods, the buyer must submit the place of purchase to the seller of the goods a written statement, which will be referred to the requirements of the buyer and the reasons for returning the product.
In addition to the reasons in a statement sure to note the following information:
data document that establishes the identity of the buyer that the product returns (series and passport number, date and place of issue);
Product data (name of product, factory (serial) number, product, date of sale value at the date of sale);
amount issued for returned goods funds.
Back funds are Monday through Friday from 10.00 to 18.00 and only if the settlement document and of the identity of the buyer at the store where the purchase was made.
If the product you want to return or exchange was delivered to you by courier or trucking company, return the goods to us at the expense of the sender. Goods can be returned courier services.

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